15 Days Return Policy Terms

  1. All Products purchased from the Website enjoy seven (15) days Return Policy.
  2. Any Product, purchased from the Website, can be returned to the Company within seven (15) days of delivery of the same to User by placing a “Cancel Order” request by logging a call with Company’s Customer Care Centre by phone on 8930313030 or Send a Whatsapp message.
  3. Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
  4. Please shoot the video of product at the time of unpacking after you receive it from our courier service. You are requested to do so within 7 days after the date of receiving the product so that any damage issues can be resolved with help of video to mitigate dispute with concerned team while shooting the video do show the serial number, outside label information in the beginning to make sure the authenticity.
  5. The User shall ensure that he/she informs to customer care number about delivery of any Product whose original packaging is damaged or tampered in any manner before accepting the product.
  6. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company’s Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.
  7. In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.

  1. Exchange / Replacement for Home Delivery

In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than seven (15) days from the date of delivery of the Product (which do not require any demo/installation) or seven (15)days from date of demo/installation (if manufacturing/working defect is discovered at the time of demo/installation for those Products which require demo/installation), by placing ‘Exchange’/ ‘Replacement Request’ on the Website or by registering a call on the Company’s Customer Service Centre at 8930313030. In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.

  1. In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Company will arrange pick up of the Product to be exchanged/ replaced. However, User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by Customer Service Centre while registering call for return/replacement.
  2. Subject to the provisions as set out here in above, User hereby agrees and understands that she/ he cannot return any Products purchased on the Website at any Kitchen Brand Store. Products can be returned by User only by registering lodging a ‘Return’ request’ by logging a call on the Company’s Customer Service Centre at 8930313030.
  3. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.
  4. In case User opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.
  5. Cash-on-Delivery (COD) Order Cancellations/Replacement.
    • If you want to cancel the order, please do so by calling at our call centre 8930313030 or when our executive calls you up for the order verification.
    • Once an order is delivered it cannot be returned/cancelled in case of any (defect/damage in transit/what you see is what you don’t get) it could only be replaced.
    • We would only be returning the product in case we run out of stock and the remittance would be done via cheque which would be delivered at the address customer has put at the time of placing the order within seven (15) days.
    • All eligible refunds for ‘Cash on Delivery’ transactions will be processed by issuing account payee cheque in User’s name as registered on the Website and delivered to the billing address entered during the online transaction effected by User on the Website and the cheque will be dispatched to the User only after the Product(s) is /are collected from the User’s place with all its accessories, freebies and original packing materials.

The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.

No Warranty for Freebies

Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.

It is expressly provided that if any Products are not available with the Company for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.

The aforesaid terms and conditions in respect to exchange/replacement by the Company shall be referred to “Exchange Policy”.

  1. Payment Terms

User shall be entitled to use his/her valid credit / debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User shall be bound to use his/her own credit / debit and/ or any other payment cards, online banking accounts to make any payment. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit / debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may suffer to User due to furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts.

  • Cancellation of Order before Dispatch of Products by the Company
  1. The Company hereby informs User that User’s receipt of an electronic or other form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of User’s order to accept or decline User’s order for any reason. The Company further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company’s servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
  2. The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User’s credit/ debit/ cash card charged. If User’s credit/ debit/ cash card has already been charged for the purchase and User’s order is cancelled, the Company shall immediately issue a credit to User’s credit/ debit/ cash card account for the amount of the charge.
  3. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by logging a call with Company’s Customer Care Centre by phone on 0124-4385111.
  4. “Cancel Order” can be placed anytime after booking of order but before status of order changes into “handed over to courier” on the Website.
  • Gift Wrapping
  • The User can also avail the Gift Wrapping service on the Website in respect to any Products purchased on the Website as gifts.
  • The User shall be liable to pay the gift wrapping charges which will be payable under the payment option.
  • The User hereby agrees and accepts that in case of cancellation and/or refund of the Product(s), the gift wrapping amount will be refunded to the User subject to the condition that the Product is in store and not in ready to ship status.
  1. Charity

The Company may list various causes and/or organizations on its Website for Charity purposes. The Users will have a right to donate any funds towards such cause and/or organization during the process of purchase of any Products.

The User may at its sole discretion choose to donate a sum to any such cause and/or organization. The User hereby expressly agrees that in case of any cancellation/refund of the order placed for the Products, the charity amount donated by the User will not be refunded to the User.

The Company shall not be responsible and/or liable for any issues that may arise from such donations made by the Users.

Cash On delivery / Payment on Delivery Policy

    • All items that have the “Partial Cash-on-Delivery Available”  are valid for order by Cash-on-Delivery. Add the item(s) to your cart and proceed to checkout
    • When prompted to choose a Payment Option, select “Partial Cash-on-Delivery
    • Once verified and confirmed shipment to be processed in the time specified, from the date of confirmation.
    • You will be required to make a Cash/Card (subject to availability) payment to our Brand Store or Courier Partner, only at the time of delivery of your order.
    • Please make ONLY Cash Payment or if available Card machine at the time of delivery and do NOT offer cheque or DD to the courier staff.
    • Your delivery address should be under serviceable network of our courier partner. Please enter the correct pin code to ensure delivery
    • Please do NOT pay for any additional charges, i.e. octroi etc. to courier staff. Your invoice amount is inclusive of all charges.
    • If the Product is not in damaged condition/ Different or delayed while arrive to you and you chose to reject the delivery, your partial COD amount would be forfeited.
    • You may always request for future delivery by calling our Customer care number 8930313030.

Refund Policy Terms and conditions

  1.  Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending on availability of the Product and preference of User.
  2. All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2% plus applicable taxes (Two Percent (2% plus applicable taxes) of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance amount would be processed for refund to the User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
  3. Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the Company’s logistics partner picks up the Product(s) from the User’s place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to User’s bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.
  4. Please shoot the video of product at the time of unpacking after you receive it from our courier service. You are requested to do so within 7 days after the date of receiving the product so that any damage issues can be resolved with help of video to mitigate dispute with concerned team while shooting the video do show the serial number, outside label information in the beginning to make sure the authenticity.
  5. All refunds will be made out through crediting the account from which the payments were made.
  6. Interest Fee Reversal- In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by User in that particular Transaction then Interest fee debited to User’s card account shall be reversed in accordance with the terms of the respective bank and User shall have to contact its card issuing bank directly. The Company recommends that User should inform the card issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. The Company shall not be responsible for any delay or issues relating to refund of Interest by respective bank.

The aforesaid terms and conditions in respect to refund by the Company shall be referred to Refund Policy.

10% Cashback T&C

  • The Maximum Cashback given would be INR 1500/-.
  • The order value without tax amount would be used as base amount to calculate 10%. For example If the total order value is INR 12000 and tax component is 18% i.e. INR 1830, 10% cashback value would be 10% of 10170 = INR 1017.
  • Assured cashback would be provided in form of Gift coupon which can be redeemed in your future purchases. However, you may let us know if you want a cash back in original source of payment, our team will calculate and offer you maximum cashback we can refund.
  • Cashback gift coupon would be provided after the return policy has expired or if a replacement was done, the replacement is completed.
  • Cashback gift coupon can not be applied along with any other promotion coupon.
  • While redeeming the Cashback gift coupon, you can utilize 10% of total order value (without tax) from the coupon.

No Cost EMI (0% Finance) T&C

  • User hereby agrees and understands that the facility of 0% finance by way of equated monthly installment (“EMI”) is provided by banks and available on purchase of specific products. User understands and agrees that for converting any Purchase Transaction into EMI and not by the Company. EMI is at the sole discretion of the bank. Any refund related to interest charged to the customer, should be dealt with the issuing bank directly.
  • User expressly agrees and declares that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the User exceeding his/ her preset permissible payment limit under the credit / debit and/ or any other payment cards and/ or online banking accounts.
  • The Company confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.
  • Further, the Company actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. The Company may require further authorization from User such as a telephone confirmation of User’s order and/or other information. The Company’s decision to require further authorization is at the Company’s sole discretion. The Company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected.
  • The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. The Company will cooperate with authorities to prosecute offenders to the full extent of the law.
  • The Company shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorisation from the Company.