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Kenstar Window Air Cooler 50 Ltr DoubleCool Dx

SKU kenstar-cooler-50l-doublecooldx Categories ,

₹8,490.00 ₹6,674.00

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  • Tank Capacity: 50L
  • Wood Wool Cooling Pads
  • Air Throw Distance: 13.7m
  • Blower: 20.3cm
  • Motorised Louvre Movement
  • Inverter Compatible
  • Air Delivery: 1750 cu m/hr
  • Wattage: 200W
  • Product Dimensions (LxBxH in mm): 650 x 530 x 550
  • Net Weight/Gross Weight (kg): 13.8/17
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Installation procedure:

  • It is recommended for all Appliances to be installed by Authorized Service Engineers. Please call Customer Service Number 89 3031 3030 preferably from the same number used in order on Paytm Mall.
  • You will receive a Call/ SMS from the Brand along with installation request number. Please keep this handy.
  • If you do not receive the notification from Brand within 24 hours of speaking to them, Reach to 89 3031 3030 via Call/ SMS/ WhatsApp and provide them the PaytmMall Order ID and registered mobile number.
  • Brand Authorised Engineer will visit you within 72 hours of delivery or you can communicate him your convenient time. You may need to remind the engineer for visit.
  • If the Engineer doesn’t contact or doesn’t visit, you can contact 89 3031 3030 via Call/ SMS/ WhatsApp and provide them the service request number, Order ID and registered mobile number.

Charges for Installation and additional consumable components:-

  • You are requested to confirm installation, component and additional charges while registering installation request or while the engineer calls for visit.
  • For Wall Mounted chimneys and Built in Hobs, Common Installation Charges are INR 500/- + GST. However, this may vary based on City Classification. For Example: A Class C city customer may need to pay extra charges for travel charges. However, this would be informed by the Brand Engineer in advance.
  • For Island Chimneys, Built In Oven and High End induction Hobs, Common Installation Charges are INR 1500/- +GST.
  • If Chimney doesn’t include Duct/ Pipe Kit or you need additional, it would be charged between INR 850-1000/- for an expanded length of 8.5-10 Ft aluminium pipe and INR 450-500/- For an expanded length of 8-9.5 Ft PVC Pipe.
  • All additional Task like Core/ Wall cutting, Hole Making, Welding work for chimney hanging, Wooden or wiring work for appliance installation, Pipe conversion from PVC to metal for geysers, Additional Filter RO etc. is completely up to customer discretion and mutual understanding between onsite engineer and customer. Brand/ Paytm or Kitchen Brand Store doesn’t take any responsibility for any damages caused to exterior/ interior house work.
  • Other appliances (whether same brand or third party) related maintenance, Service, Shifting or dismantling, consultation is outside scope of work from point of installation service.
  • Etiquette, Behaviour or lack of professionalism related issues with by service engineer to be reported to Brand directly and customer shall use feedback mechanism by Brand e.g. Sharing smile code with the engineer only if work done up to satisfaction. Paytm/ Kitchen Brand Store would play an assistant role if needed but not bound to or responsible.
  • Brand May not honour warranty if installation not carried out by authorized engineer.

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4D+ return policy:-

 

Our return policy supports for 4D’s which is Different, Damage, Defective or Delayed and Beyond:-

  • You would be provided a promised maximum delivery date for each order placed with kitchen brand store.
  • Return or replacement request can be raised up to 15 (fifteen) calendar days from the date of delivery.
  • It is completely our responsibility to arrange for generating labels, arranging pickup and following up with respective manpower for pickup of return.
  • If delivery attempt is not made up to the promised delivery date, Customer can refuse to accept the delivery and we will refund the whole order value along with shipping cost if any charged as soon as product is marked Return to Origin.
  • In Case of delayed delivery, customer can still opt to return product in original condition with no questions asked. A Full refund would be issued as per our refund policy.
  • In Case of different product, Customer can opt for a replacement or return with no questions asked, a full refund would be applicable. A Full refund would be issued as per our refund policy.
  • In Case of Defect, Customer can opt for replacement or return with no questions asked for non-appliance purchase. For appliances, same is applicable, given the defect is detected and certified by authorized Brand service engineer. Please refer to installation procedure and policy for appliances.
  • In Case of Damaged/ dented or deformed product, Customer can opt for replacement or return with no questions asked for non-appliance purchase. For appliances, same is applicable, given the unboxing was done by authorized Brand service engineer. Please refer to installation procedure and policy for appliances.
  • In case of Defect/ Damaged, with customer consent, our post sales team may try to get the defects corrected up to customer satisfaction using services of brand authorized engineer.
  • Beyond: In case of other reasons like Customer change the mind, Not required anymore, size doesn’t fit, incompatible with the scenario etc., we do accept the return, however, double of shipping charges for forward and reverse shipping would be deducted from the total order amount.
  • In Above scenario, however, our team may waive off shipping charges deduction in case you are looking for alternate product from any of the brand we are selling. A mutual agreement would be made between the customers and us case to case basis.
  • If a return request is not handled within 48 hours, You may always contact our grievance officer via [email protected] , TAT 2 working days from the day of complain.

 

 

Refund Policy:-

  • Refund would be issued in original source of payment while placing the order.
  • It might take 3-5 working days for refund to reflect in original source of payment. It may occur early but it vary bank to bank and institution to institution.
  • If a refund is not issued within 3 Working days from the product started Return to Origin, you can contact our customer support at 8930313030 and ask them for the status.
  • If a refund is not issued within 3 working days from the product returned back by customer is delivered to us, you can contact our customer support at 8930313030 and ask them for the status.
  • If Customer support is not able to resolve the refund issue within 2 working days, you can contact our grievance officer at [email protected]

 

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Delivery

Follow installation procedure:-

Call: 8930313030